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Legal stuff

Allergen & Freezing Information

All our cookies are produced in a kitchen that handles egg, milk, peanuts & nuts (almonds, hazelnut, pecans, pistachios), and ingredients containing soya derivatives and sulphites.

All our pre baked cookies are suitable for home freezing for up to 2 months from day of purchase and our frozen cookie dough logs for up to 6 months from date of purchase.

Delivery Information

Our aim is to deliver all orders within three working days. During busy times some products might be temporarily out of stock, in which case we would let you know if there was going to be a delay in production.

Please note that orders are sent by Royal Mail 1st class (usually delivered next day, but sometimes on the second or subsequent days). We cannot guarantee particular delivery days.

UK Orders below 1kg (approx. 16 cookies) will be charged at £3.30

UK orders below 2kg (approx. 32 cookies) will be charged at

For orders above 16 cookies please contact us directly for a quote

No Quibble Returns Guarantee

Your happiness is our aim. We offer a no quibble guarantee, so if you are not entirely happy with your cookies then please do contact us and we will arrange for your order to be returned, replaced or refunded.


Terms & Conditions

1. The contract between us

By placing an order, you are making an offer to us to purchase the products you have selected in accordance with these terms and conditions. We may or may not accept your order at our discretion.

When you place your order you will receive an order acknowledgement email, which is automatically generated. The order acknowledgement shall not constitute acceptance of your order. We must receive full payment of the price for the goods that you order before your order will be accepted. Once payment has successfully been received by us and the goods have been dispatched we will confirm that your order has been accepted by sending an email to the email address you provide on the order form. Our acceptance of your order constitutes the start of a legally binding contract between us.

A VAT receipt can be posted to you on request.

2. Ownership of rights

All content on this website is owned by Gingerella’s Ltd and is protected by copyright. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal, non commercial use, is prohibited without our express written consent. You may not modify, extract, distribute or repost anything on this website for any purpose without our express written consent.

All trademarks, logos, website addresses, are owned by Gingerella’s Ltd.

We reserve all rights with respect to such unauthorised use or breach of these terms and conditions.

3. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all our products have been fairly described. However, errors may occur and orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

Any weights, dimensions and capacities given about the goods are approximate only.

4. Availability

All orders are subject to acceptance and availability. We reserve the right to prioritise orders as we deem fit. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

5. Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

6. Price

The prices payable for goods are the prices set out in our website at the time of your order. All prices are inclusive of VAT where applicable at the current rates. Delivery and handling costs may be charged in addition to the applicable product price and will be indicated to you prior to completing your order.

Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer instead to sell you goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

We may offer promotional coupons from time to time that can be redeemed at the checkout. Discounts calculated using these coupons are calculated using the basket contents excluding delivery cost and the cost of gift wrapping (if selected).

7. Payment terms

We will charge your debit/credit card for payment upon receipt of your order unless your order cannot be fulfilled within 30 days. Please ensure that you enter your card details correctly. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can reject your order, cancel the contract and/or suspend any further deliveries to you. This does not affect any other rights we may have.

8. Delivery

8.1 Our delivery charges are set out under the menu option ‘Delivery Details’ in our online shop.

8.2 It might not be possible for us to deliver to some locations. We are usually only able to deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles. If you wish to have goods delivered to any other location please contact us for delivery options and any additional delivery charges that may apply to your address.

8.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).

8.4 You will be informed of the expected delivery time when the order is despatched. We will aim to deliver the goods by the date quoted but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

8.5 In the event we agree to any deliveries outside the EU, you will be solely responsible for:

– Covering any additional customs fees or duties to allow the goods into your country.

– ensuring that the goods are permitted for import into your country.

9. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

10. Cancellation rights

10.1 Under the Distance Selling Regulations you have the legal right to cancel your order within fourteen days of receipt of your goods (with the exception of any made to order items or goods which may deteriorate or expire rapidly). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us by email or in writing using the contact details on the website if you wish to cancel your contract.

10.2 If you have received the goods before you cancel your contract you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

10.3 Once you have notified us that you are cancelling your contract, the cost of the goods paid together with our standard delivery cost will be re-credited to your account as soon as possible and in any event within 14 days from when we receive the goods back PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

10.4 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

11. Cancellation of orders by us

11.1 We reserve the right to reject or cancel your order if:

11.1.1 we have insufficient stock to deliver the goods you have ordered;

11.1.2 we do not deliver to your area; or

11.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

11.2 If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

12. Liability

12.1 We shall only be liable for losses, which are a reasonably foreseeable consequence of the relevant breach of contract. We shall not be liable for any indirect, incidental or consequential losses or any business losses (including loss of profits, revenue or goodwill).

12.2 If you do not receive goods ordered by you within 30 days of the date on which you requested delivery, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you requested delivery of the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:

12.2.1 to make good any shortage or non-delivery;

12.2.2 to replace or repair any goods that are damaged or defective; or

12.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

12.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

12.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

13. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at the end of these terms and conditions. All notices from us to you will be displayed on our website from to time.

14. Changes to the site and legal notices

We reserve the right to make changes to the website, our policies and these terms and conditions from time to time and you should look through them as often as possible and prior to making any order. You will be subject to the terms and conditions in force at the time that you order goods from us.

15. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

16. Circumstances beyond our reasonable control

We will make every effort to perform our obligations under these terms and conditions. However, we will not be held responsible for delays or failure to perform caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.

17. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

18. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

19. Law, jurisdiction and language

The sale of goods and these terms and conditions shall be governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

In the event of a dispute, you can also make use of the European Commission’s online dispute resolution platform:

20. Our contact details

Company Name  – Gingerella’s Ltd

Company Address – 2 Oak Bank, Prestwich, Manchester, M25 9XL]

Email –

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